Refund policy
Return and Refund Policy
By submitting a request through MountX Pro, you agree to the conditions listed below. We've established these guidelines to ensure you're fully aware of our return procedures and refund policies.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it: unused, with no signs of wear, and in its original packaging. You'll also need the receipt or proof of purchase.
Items with obvious signs of use, or any item not in its original condition for reasons not due to our error, will be deemed non-returnable. Any returned item more than 30 days after delivery will also be considered non-returnable.
Return Process
To start a return, contact us at support@mountxpro.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Returns must be sent by post; in-store or kiosk returns are not accepted.
Return Shipping Costs
- Change of mind: If you're returning an item simply because you no longer want it, you're responsible for the cost of return shipping.
- 30-Day Satisfaction Guarantee: If your MountX Pro isn't performing the way it should — won't grip, won't hold, won't stay put — you're covered under our Satisfaction Guarantee, and return shipping is on us. Contact support@mountxpro.com within 30 days; we may ask for a quick photo or video showing the issue, then we'll send you a replacement or cover your return shipping for a refund. No hoops, no hassle.
- Wrong or damaged products: Covered by us. See "Damages and Issues" below.
Damages and Issues
Please inspect your order upon delivery and contact our support team within 7 days of receiving your package if your item arrives damaged, defective, incorrect, or if there are any delivery-related issues. We may request supporting evidence such as photos or videos depending on the situation reported.
Exceptions / Non-Returnable Items
We do not accept returns on sale items or gift cards. If you're unsure whether your item qualifies, please get in touch before initiating a return.
Exchanges
If you need to exchange an item, the fastest way to get what you want is to return the item you have; once the return is accepted, make a separate purchase for the new item. Free exchanges apply if you received the wrong item compared to your original order.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 7–14 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@mountxpro.com.
Contact
MountX Pro
Email: support@mountxpro.com
Address: George Street Sydney NSW 2000, Australia