Shipping policy

Shipping Policy

Total Delivery Time = Processing Time + Shipping Time

All estimated delivery times below are approximate and provided for reference only.

MountX offers free shipping on all orders. We currently ship to the United States. We do not deliver to PO boxes.

Processing

Processing time begins from the date you place your order. All orders are processed within 2 business days. Once processed, your order ships.

 

Shipping

 

Please note:

• Shipping times may be affected during public holidays; couriers limit their operations during these periods. This is outside our control, and regular service resumes immediately after.
• Incorrect address details, customs clearance procedures, and other issues may cause delivery delays.

 

Shipping Protection

For added peace of mind, we offer Shipping Protection at checkout, which covers reshipment or a refund if your item is lost, stolen, or damaged in transit.

 

Tracking Your Order

Upon completing your order, you will receive an email confirmation. Please check your spam folder if you don't receive this. If you're still waiting for confirmation, please contact us so we can locate your order.

You'll receive a follow-up email once your order has shipped with tracking information.

 

Note on Taxes

MountX is not responsible for customs and taxes on your order. Any fees imposed during or after shipping (tariffs, duties, taxes, etc.) are the customer's responsibility.

 

Change Your Address

We cannot change the delivery address once an order is in transit. If you need to update your delivery address, please contact us within 12 hours of placing your order at support@mountxpro.com. Orders are typically processed within 2 business days of being placed.

 

Backorders

If an item becomes unavailable after you've placed your order, we'll notify you by email. The affected portion of your order will be automatically canceled and refunded unless we hear from you within 2 business days.

 

Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our Refund Policy if your order has already shipped.

 

Unexpected Delays

Delivery timelines may vary depending on the destination, customs processing, weather conditions, courier delays, and seasonal demand. If your order exceeds the estimated timeframe stated in this policy, please contact our support team and we'll do our best to assist.

 

Parcel Damaged in Transit

If your parcel arrives damaged, please reject it from the courier if possible and contact our customer service team. If it was delivered without you present, please contact us for next steps.

We are unable to recognize lost or damaged-in-transit claims made more than 5 days after delivery confirmation. Where a valid claim is made in time, we will arrange a free replacement or refund.

 

For Further Inquiries

MountX
Email: support@mountxpro.com
Address: George Street Sydney NSW 2000, Australia